At JustAnswer we take pride in delighting our customers.
If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.
How can I cancel my membership?
We're sorry you want to cancel your membership. To cancel your membership:
Select the Cancel membership button on the Membership panel in My Account.
Remember, you can always get a second opinion or a new answer from a different Expert.
How can I check my membership status?
To check your membership status:
I have a JustAnswer membership, but I'm being asked to pay. Why?
There are several reasons why you might be asked to pay for your question, although you are enrolled in a membership. Some of the reasons include but are not limited to:
If you need further assistance with your membership, contact Customer Care.
What's included in the membership?
For a low fee each month, you can ask questions to doctors, lawyers, mechanics, and other Experts. All plans include a trial period so you can use the membership before your first billing period. Save time and money every month with:
When will I be charged for the membership?
JustAnswer is a membership service that will automatically charge your membership fee monthly. You’ll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.
Will I be charged any other fees?
JustAnswer will charge £5 when you post your initial question. If you've enrolled in the membership, you will be charged the membership fee at the end of the trial period.